Tech Support & Troubleshooting

ErgData

• I forgot my logbook username or password
• My workouts are not being saved in ErgData and sent to the Logbook
• Pairing PM5 to Ergdata

BikeErg

• My BikeErg makes a knocking sound when pedaling

RowErg

• Seat Wobbles from Side to Side
• Seat Hits the End of the Track while rowing
• Handle Hangs Loose
• Chain is skipping and/or running roughly
• My seat is bumpy and/or making clicking sounds when I row
• Black Residue on Monorail

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PM5 Issues

• My PM5 monitor is stuck on Zero
• My PM5 is displaying Hard Fault Error
• My PM5 is displaying error: Sensor wire is damaged
• How do I update my firmware?
• My PM5 is not turning on and the LED is blinking red
• My monitor is dead/unresponsive

Common Error Codes

• My PM5 is displaying error code 4
• My PM5 is displaying error code 46
• My PM5 is displaying error code 50 or 54
• My PM5 is displaying error code 128
• My PM5 is displaying error code 130
• My PM5 is displaying error code 221

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